For Research Use Only — Not for Human or Veterinary Consumption
Independent testing underway on opening inventory
Results published as they arrive
Plain, tamper-evident packaging
For Research Use Only — Not for Human or Veterinary Consumption
Independent testing underway on opening inventory
Results published as they arrive
Plain, tamper-evident packaging
We want you to order with confidence. This policy explains when returns are accepted, how refunds are issued, and how to contact us if something is not right with your order.
Last updated: 18 September 2026
For Research Use Only — Not for Human Consumption
All products are supplied strictly as laboratory reference materials for in-vitro research and development. They are not for human or veterinary consumption and must not be used for diagnostic, therapeutic, or clinical purposes. Because our products are research materials rather than consumer goods, the terms below reflect the safeguards required to handle and resell them responsibly.
We accept returns for damaged, defective, or incorrectly shipped items. If your order arrives damaged, or you received the wrong product or size, please contact us within 7 calendar days of delivery so we can make it right.
To be eligible, the item must be unused, in its original sealed packaging, and accompanied by your order number and photographic evidence of the issue where applicable.
For safety, hygiene, and traceability reasons, the following cannot be returned once dispatched:
Email us with your order number and a short description of the issue.
Our team reviews your request and confirms eligibility within 2 business days.
We issue a replacement or refund once the return is received and verified.
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 5–10 business days. Bank or card processing times may add additional days before the funds appear on your statement.
Where a replacement is preferred, we will dispatch it at no additional cost. Shipping charges are refundable only where the return is due to our error (damaged, defective, or incorrect item).
Orders may be cancelled for a full refund if the request reaches us before dispatch. Once an order has been dispatched, it can no longer be cancelled, but the damaged or incorrect item process above still applies.
Our support team is available 24/7 to help with returns, refunds, and any other order enquiries. Please include your order number so we can assist you faster.
Please read this policy together with our Terms & Conditions and Privacy Policy.