Privacy Policy

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Customer Service: To respond to inquiries, provide support, and communicate about your orders
• Compliance Verification: To verify research credentials and ensure compliance with applicable regulations
• Marketing: To send promotional emails, newsletters, and information about new products (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Security: To detect, prevent, and address fraud and security issues
• Legal Obligations: To comply with legal requirements and protect our rights

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist with payment processing, shipping, email delivery, and website hosting
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To enforce our terms, protect our rights and property, or ensure safety

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

You can control cookies through your browser settings. However, disabling cookies may affect website functionality and your user experience.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through encrypted gateways
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy

Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service
• Object: Object to processing of your information for certain purposes

To exercise these rights, please contact us at [email protected] or call (978) 590-1728.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information and transaction records are typically retained for 7 years for tax and accounting purposes. Account information is retained until you request deletion or close your account.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and to the third parties with whom we share it as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: